Compare Extend Communications vs NCRI

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Extend Communications

BPO & Outsourced Support Website

Extend Communications provides telephone answering, email response, and web interaction solutions. They offer inbound call centre and telephone answering services as well as emergency dispatch. The company has been operating since 1956 and serves clients across Canada and the USA.

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NCRI

Cold Email Outreach Website

NCRI is a BPO and customer experience outsourcing firm founded in 2009, offering onshore, nearshore, and offshore services across three continents. The company supports over 16,000 daily BPO interactions with 1,900+ staff serving clients in 87+ languages.

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Feature Comparison

Attribute	Extend Communications	NCRI
Category	BPO & Outsourced Support	Cold Email Outreach
Rating	Winner +2.8 higher
Location	Brantford, Ontario, Canada	Mississauga, ON, Canada
Services	Phone Answering Services Call Centers BPO SEO PPC Advertising Content Marketing Email Marketing Social Media Marketing HR Outsourcing Accounting	Phone Answering Services Call Centers BPO SEO PPC Advertising Content Marketing Email Marketing Social Media Marketing HR Outsourcing Accounting
Industries	Real Estate Healthcare Government	Health Care
Pros	Family-run for three generations with strong community involvement Well-trained and accredited staff using up-to-date technology No offshore subcontracting ensures quality control	Supports over 16,000 BPO customer interactions daily with 1,900+ staff in 87+ languages Holds security standards including PCI, ISO, SOC2, and GDPR with data encrypted at rest and in transit Serves enterprise clients including PayPal, Rogers, TD Bank, and Barclays
Cons	Multiple reports of rude customer service and failure to follow instructions Billing disputes and incorrect dispatches reported by clients	Google rating of 1.0 with a review warning about a fake PayPal collection notice
Website	Visit Site	Visit Site

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