Mystrika
Extend Communications provides telephone answering, email response, and web interaction solutions. They offer inbound call centre and telephone answering services as well as emergency dispatch. The company has been operating since 1956 and serves clients across Canada and the USA.
Extend Communications is a Canadian call centre and telephone answering service provider headquartered in Brantford, Ontario. Founded in 1956, the company has been family-run for three generations and employs between 100 and 249 staff. The agency does not subcontract or operate offshore, keeping all operations onshore in Canada.
The company offers customized solutions for telephone answering, email response, web interaction, and emergency dispatch. Services are designed to handle daytime reception, after-hours emergency calls, and high-volume marketing campaign support. Extend Communications uses up-to-date call centre technology and provides turnkey integrated communications for both business-to-business and business-to-consumer operations.
Areas of expertise include inbound call centre management and third-party verification. The agency serves a range of industries, with listed clients in real estate, healthcare, and the government sector. Extend Communications has been designing tailored communication programs for businesses of all sizes for over five decades.
Google reviews for Extend Communications are mixed, with an average rating of 3.8 out of 5 from 17 reviews. Positive feedback highlights the company culture, passionate staff, community involvement, and professional service. Negative reviews cite poor customer service, rudeness to callers, failure to follow instructions, and billing disputes, with some clients reporting lost revenue and operational frustrations.
The agency does not publicly list a minimum budget or hourly rate, requiring prospective clients to inquire directly. No specific portfolio or case studies are provided on the DesignRush profile. Extend Communications remains a long-established option for Canadian businesses seeking onshore call centre and phone answering support, particularly in property management, healthcare, and public sector contexts.
Services
- Phone Answering Services
- Call Centers
Industries Served
Team Size
Pros
- Family-run for three generations with strong community involvement
- Well-trained and accredited staff using up-to-date technology
- No offshore subcontracting ensures quality control
Cons
- Multiple reports of rude customer service and failure to follow instructions
- Billing disputes and incorrect dispatches reported by clients
Client Review Analysis
Mixed Google reviews: some praise company culture and professionalism, while others report poor customer service, rudeness, and operational failures.