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NCRI Cold Email Outreach agency logo

NCRI

Cold Email Outreach Mississauga, ON, Canada
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NCRI is a BPO and customer experience outsourcing firm founded in 2009, offering onshore, nearshore, and offshore services across three continents. The company supports over 16,000 daily BPO interactions with 1,900+ staff serving clients in 87+ languages.

NCRI is a business process outsourcing and customer experience firm founded in 2009 and headquartered in Mississauga, Ontario, Canada, with a second location in Montreal. The company focuses on digitalization transformation strategies that aim to enrich customer experience, improve efficiency, mitigate risk, increase compliance, and control costs for clients including Fortune 500 companies.

The firm supports over 16,000 BPO customer interactions daily and employs between 100 and 249 people, with more than 1,900 staff members providing services in 87+ languages across more than three continents. NCRI operates 10+ centers with 1,000+ highly skilled full-time employees and 14+ QA and compliance officers, backed by 13+ years of domain expertise and over 10 million customer interactions.

NCRI's service offerings span BPO, call centers, SEO, PPC, advertising, content marketing, email marketing, social media marketing, HR outsourcing, and accounting. Areas of expertise include bookkeeping, tax preparation, B2B advertising, and call center operations covering B2B, healthcare, inbound, and outbound channels. The company lists Health Care as its primary industry.

Clients can choose between onshore, nearshore, or offshore outsourcing, with omnichannel customer experience capabilities delivering impact across three continents. NCRI maintains robust network security controls with data encrypted at rest and in transit, holding PCI, ISO, SOC2, and GDPR security standards.

NCRI's leadership team includes President Haroon Mahmood, Chief Strategy Officer Joe DiNunzio, Executive Vice President of Governance and Compliance Debbie Hayhow, Executive Vice President of Technology Rick Petrella, and Vice President of Human Resources Susan Bowman. The company lists clients including PayPal, Rogers, TD Bank, Dubai Islamic Bank, RAK Bank, Flexiti, and Barclays, and its portfolio includes a BPO case study on exponential customer experience for a leading fintech.

NCRI holds a Google rating of 1.0 based on 2 reviews, with the visible review warning about a fake PayPal collection notice. The company's minimum budget is $1,000 to $10,000 with an average hourly rate of $8.

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Services

  • BPO
  • SEO
  • PPC
  • Advertising
  • Content Marketing
  • Email Marketing
  • Social Media Marketing
  • HR Outsourcing
  • Accounting
  • Call Centers

Industries Served

Health Care

Team Size

100 - 249

Pros

  • Supports over 16,000 BPO customer interactions daily with 1,900+ staff in 87+ languages
  • Holds security standards including PCI, ISO, SOC2, and GDPR with data encrypted at rest and in transit
  • Serves enterprise clients including PayPal, Rogers, TD Bank, and Barclays

Cons

  • Google rating of 1.0 with a review warning about a fake PayPal collection notice

Client Review Analysis

Google rating of 1.0 based on 2 reviews; the visible review warns against paying a fake PayPal collection notice.

Frequently Asked Questions

NCRI provides BPO, call center, SEO, PPC, advertising, content marketing, email marketing, social media marketing, HR outsourcing, and accounting services.
NCRI is headquartered at 6285 Northam Dr, Suite 400, Mississauga, ON, Canada, with an additional location in Montreal.
NCRI works with a minimum budget of $1,000 to $10,000 and an average hourly rate of $8.
NCRI lists Health Care as its primary industry and has call center expertise in healthcare, B2B, inbound, and outbound operations.
NCRI maintains PCI, ISO, SOC2, and GDPR security standards with data encrypted at rest and in transit.
NCRI employs between 100 and 249 people, with over 1,900 family members providing services in 87+ languages across more than three continents.
NCRI lists clients including PayPal, Rogers, TD Bank, Dubai Islamic Bank, RAK Bank, Flexiti, and Barclays.
NCRI has a Google rating of 1.0 based on 2 reviews, with one review warning about a fake PayPal collection notice.
Yes, NCRI gives clients flexibility to choose between onshore, nearshore, or offshore outsourcing through its omnichannel customer experience capabilities.
NCRI has over 13 years of domain expertise with more than 10 million customer interactions, 1,000+ associates, and 9+ CX centers.
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