Smiledog

Smiledog is a virtual customer service agency founded in 2006 and headquartered in Halifax, Canada. The agency specializes in daytime virtual reception for small businesses and virtual appointment scheduling for healthcare professionals. Smiledog operates with a team of under 49 employees and offers a month-to-month service with no long-term commitment.

The agency's pricing is pay-as-you-go, with a $99 monthly base fee plus $1.89 per minute for virtual reception, or $149 monthly plus $2.29 per minute for appointment scheduling. A one-time setup fee of $99 or $149 applies respectively. Calls are billed by the second, ensuring clients only pay for actual usage. The average hourly rate is $25, and the minimum project budget is under $1,000.

Smiledog's services include HR outsourcing, call center operations, and phone answering services. Areas of expertise cover appointment setting, inbound call handling, virtual receptionist duties, and staffing. The agency primarily serves healthcare professionals and small businesses, providing a friendly and professional voice to manage client calls and increase revenue opportunities.

Client reviews sourced from Google are overwhelmingly positive, with a 4.7 rating from 54 reviews. Clients consistently praise Smiledog for its quality, consistency, seamless onboarding, and professional communication. Many report that the service has reduced administrative stress, filled schedules, and received positive feedback from their own clients.

The agency's portfolio includes work for psychiatry clinics, wellness centers, and other healthcare practices. Smiledog's virtual receptionists act as an extension of the client's team, handling calls during business hours from 7:30am to 8pm Monday through Friday and 9am to 5pm Saturdays Eastern Time.