CanadaDirect

CanadaDirect is an integrated marketing solutions provider that has operated since 1987, offering contact center sales and affinity marketing services to multinational Canadian brands. The company positions itself as an end-to-end partner for organizations seeking positive brand experiences that drive measurable results, profitability, and customer loyalty.

The company operates 4 contact centers in Canada and 1 site in Cebu, Philippines, with near-shore LATAM sites planned. CanadaDirect employs over 600 acquisition and demand generation specialists and maintains a total workforce of 1000 and up. All contact centers hold PCI Level 1 Certification.

CanadaDirect's service offering centers on contact center operations, including inbound and outbound sales, retention, loyalty programs, and other outbound calling services. The company describes itself as a leading outbound solution provider and lists Pfizer, Bell, and Microsoft as clients.

The company is headquartered at 743 av. Renaud in Montreal, Canada, with additional locations in Barrie, Toronto, and Edmonton. Its minimum budget and average hourly rate are available only on inquiry.

CanadaDirect holds a 2.0 Google rating from 54 reviews. The Google reviews focus on marketplace order fulfillment issues, including delayed shipments, canceled orders, and inaccurate tracking information, with reviewers warning against using the company for retail purchases.

For organizations evaluating CanadaDirect, the profile highlights its long operating history, PCI certification, and scale across multiple contact centers. However, the review sentiment raises concerns about the company's marketplace retail operations that buyers should weigh against its B2B contact center positioning.