Mystrika
Phenix Health is an Australian-founded company providing call center and phone answering services, with a focus on the healthcare industry. The company operates virtually with an international team and was founded in 2015.
Phenix Health is an Australian-founded company based in Newstead, Brisbane, that provides call center and phone answering services. Founded in 2015, the company operates virtually with an international team of 50 to 99 employees. It emphasizes an inclusive business model and promotes equality across gender, ethnicity, and status.
The company's services include phone answering and call center solutions, with a focus on the healthcare sector. Phenix Health has been involved in diverse projects and has gained experience in health-related operations and social initiatives. It serves clients in the healthcare, IT, and small business industries.
Phenix Health offers telehealth consultations, allowing patients to book appointments online. However, Google reviews are predominantly negative, with an overall rating of 3.3 from 143 reviews. Common complaints include poor communication, delayed refunds, and doctors conducting consultations while driving. One reviewer noted that the service might be acceptable for simple, non-time-sensitive tasks.
Despite the negative feedback, some reviewers acknowledged the ease of booking appointments and the quick consultation with doctors. The company's pricing details are available on inquiry, and it operates with a virtual team, allowing for international reach.
Services
- Phone Answering Services
- Call Centers
Industries Served
Team Size
Pros
- Easy appointment booking
- Quick consultation with doctor
Cons
- Poor follow-up and communication after appointments
- Delays in refunds
- Doctors may conduct consultations while driving
Client Review Analysis
Google reviews are predominantly negative, citing poor communication, refund delays, and unsatisfactory telehealth consultations.