Mystrika
Australia Telehealth is a Brisbane-based telehealth services provider founded in 2015. The company offers call center and phone answering services for healthcare clients, including confidential messaging, appointment setting, patient reminders, and next-care-step coordination. It focuses on improving access to psychiatric care for patients in rural and remote areas.
Australia Telehealth is a Brisbane-based telehealth provider founded in 2015 that supports healthcare clients with call center and phone answering services. The company handles confidential messaging, from basic office information to authorizing referrals, and reaches out to patients to set appointments, determine next care steps, and send reminders. Its stated focus is improving access to psychiatric care for people in rural and remote areas, where face-to-face consultations are difficult and research shows telehealth is as effective.
Commercial details from the DesignRush profile list the agency's headquarters at Adelaide St, Brisbane, 4000, Australia, with fewer than 49 employees. Minimum budget and average hourly rate are both listed as "Inquire," and the company's website is australiatelehealth.com.au.
The agency is categorized on DesignRush under call centers and phone answering services. Its work centers on patient outreach and administrative support for telehealth consultations, including appointment booking, care-step coordination, reminders, and confidential messaging tailored to each healthcare client.
According to the profile's client section, Australia Telehealth serves small business, healthcare, and IT industries. Customer reviews describe psychiatrists such as Dr Nandam conducting assessments by teleconference, with detailed correspondence sent back to the referring GP to continue the patient's treatment.
Google reviews give Australia Telehealth a 2.9 out of 5 rating from nine reviews. Positive reviewers praise thorough and personable psychiatric assessments and the time saved for rural patients, including one near Mt Isa, while negative reviews cite an eight-month wait for an appointment, a canceled appointment, and limited follow-up after assessment, with medication management left to the patient's GP.
Services
- Call Centers
- Phone Answering Services
Industries Served
Team Size
Pros
- Provides telehealth psychiatric care that improves access for rural and remote patients
- Patients report thorough, personable assessments and clear written reports to referring GPs
Cons
- Reviewers report long wait times for appointments
- Reviewers cite limited post-assessment follow-up, with ongoing care deferred to the patient's GP
Client Review Analysis
Google reviews are mixed, with a 2.9 out of 5 rating from nine reviews: some patients praise thorough psychiatric assessments and teleconferencing convenience, while others report long wait times, canceled appointments, and limited follow-up.