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24-7MedCare BPO & Outsourced Support agency logo

24-7MedCare

BPO & Outsourced Support Hawthorn, Melbourne, Australia
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24-7MedCare is a diversified provider of healthcare services with an emphasis on quality healthcare in the home, community, residential aged care, or general practice. It is part of the 24-7Healthcare group and provides 24-hour coverage 7 days a week.

24-7MedCare is a healthcare services provider founded in 2013 and headquartered in Hawthorn, Melbourne, Australia. It operates as part of the 24-7Healthcare group, offering 24-hour coverage seven days a week. The agency focuses on delivering healthcare in clinics, homes, community settings, and residential aged care facilities.

The agency employs under 49 staff and does not publicly disclose its minimum budget or hourly rate, requiring potential clients to inquire directly. Its core services include call center operations and phone answering services tailored to healthcare needs, such as telehealth consultations and prescription management.

24-7MedCare serves clients across the healthcare, education, and IT industries, with a primary emphasis on healthcare. The agency provides both in-person and remote care, including general practice and aged care support, aiming to meet patients where they are most in need.

Google reviews give the agency a rating of 2.4 out of 5 based on 347 reviews. Positive feedback highlights efficient telehealth appointments and quick prescription turnaround, while negative reviews cite missed appointments, poor phone and email responsiveness, and delays in receiving prescriptions.

The agency's location in Hawthorn, Melbourne, allows it to serve the local community and surrounding areas. No portfolio or specific client results are available on the profile.

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Services

  • Call Centers
  • Phone Answering Services

Industries Served

Healthcare Education IT

Team Size

Under 49

Pros

  • Efficient telehealth appointments with quick prescription turnaround

Cons

  • Inconsistent phone and email responsiveness leading to prescription delays

Client Review Analysis

Mixed reviews; some patients praise efficient telehealth and quick scripts, while others report missed appointments and poor communication.

Frequently Asked Questions

24-7MedCare provides call center and phone answering services focused on healthcare, including telehealth consultations, in-home visits, and aged care support.
Patients can book a telehealth appointment online; a receptionist confirms details and a doctor calls within 20 minutes for a quick consultation.
Some patients report receiving a prescription within minutes, while others have experienced delays of several days due to communication issues.
Yes, 24-7MedCare offers healthcare in the home, community, and residential aged care facilities as part of its services.
The agency serves the healthcare, education, and IT industries, with a primary focus on healthcare.
Appointments can be booked through the 24-7MedCare website, with options for telehealth or in-person visits at their Hawthorn clinic.
Pricing is not publicly listed; interested patients must inquire directly for minimum budget and hourly rates.
The agency has under 49 employees and is headquartered at 737 Burwood Rd, Hawthorn, Melbourne, Australia.
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