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Answering Adelaide is an Australia-wide live phone answering service founded in 1992 and based in Ridgehaven, South Australia. It provides personalized call handling, order taking, 1800 services, and after-hours coverage for small and large businesses.
Answering Adelaide is an Australia-wide live phone answering service founded in 1992 and headquartered at 8 Jennifer Ave, Ridgehaven, South Australia. The agency positions itself as a personalized extension of a client's business, with attention to detail and individual customer instructions recorded for every account.
The agency has under 49 employees, and its DesignRush profile lists minimal budget and average hourly rate as "Inquire". The profile is unclaimed, so pricing details are not published. Its website is https://www.answeringadelaide.com.au/.
Services include live phone answering, 1800 service, order taking, email message delivery, vacation answering, facsimile message delivery, and a mobile messagebank service. The team works to each client's instructions and assesses the priority of each call to save time and money.
Answering Adelaide serves small and large businesses, home-based workers, and out-of-office business people who need live coverage as an extension of their operations. Large corporate clients use the service after hours, for special events, and as required. Named clients include Innovative Body & Skin Rejuvenating Solutions, PIRSA Plant Health Operations, and Social 8 Adelaide.
On Google, the agency holds a 4.5 rating from 8 reviews. Reviewers describe the staff as friendly, professional, efficient and responsive. One long-term client noted the staff are "long standing, experienced and work like a family", while another praised flexibility in providing additional coverage at short notice, and a PIRSA reviewer highlighted the "valued and long standing relationship" and reliable after-hours answering. The DesignRush review score is 4.6 from 3 reviews.
Peter Kay, a client of three years, recommended the service highly and noted that on a training-day closure, staff called him on his mobile, rang the waiting client back, and smoothed the situation over. Reviews also note the service's ability to provide 24-hour coverage, supporting clients whose customers work various shifts.
Services
- Live Phone Answering
- 1800 Service
- Order Taking Service
- Email Message Delivery
- Vacation Answering
- Facsimile Message Delivery
- Mobile Messagebank Service
- Phone Answering Services
Industries Served
Team Size
Pros
- Long-standing, experienced staff who work like a family according to client reviews
- Personalized service with each customer's instructions recorded and call priority assessed
- Flexible after-hours coverage and short-notice changes appreciated by long-term clients
Cons
- DesignRush profile is unclaimed and pricing details are not published
Client Review Analysis
Google reviewers rate the service 4.5 out of 5 and highlight friendly, professional and efficient staff; long-term clients particularly praise reliability, responsiveness and a personal touch.