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Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.
Optima Communications International Inc is a Canadian business process outsourcing (BPO) provider founded in 1992, specializing in complex customer service outsourcing for regulated industries. The company began as a boutique BPO provider and has grown to employ 500 to 999 people, with 100% of its staff located within Canada. It reports 15 to 20 core clients with an average tenure of 15 years, and 50% of that client base is in financial services.
The company is headquartered at 144 Front Street West, Suite 200, Toronto, Canada, with additional locations in Whitby and Montreal. It positions itself as the largest Canadian life insurance outsourcer, including accident and sickness and health insurance, and the largest contact center BPO provider for electrical and water utilities in Canada. For life insurance programs, Optima works through its specialist entity, Optima Insurance Services, whose LLQP-licensed advisors provide support to life insurance companies operating in Canada.
Optima Communications International Inc offers call center, BPO, and customer support services. Its areas of expertise include BPO expertise covering back office outsourcing and research, back office outsourcing expertise covering claims processing and finance and accounting functions, and call center expertise covering B2B, inbound, outbound, and telemarketing services.
The agency serves corporate services, consumer goods, finance, fintech, and insurance industries, working with medium businesses and enterprise or corporate clients. Its client portfolio includes finance, corporate services, and insurance industry clients.
The company holds a Google rating of 2.0 based on 106 reviews. Google reviews are predominantly negative, with multiple reviewers complaining about repeated unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists. Some reviewers reported contacting the CRTC and BBB about the calls.
The company's stated differentiator is business results for its clients, and it emphasizes its long-standing client relationships and focus on regulated industries in Canada.
Services
- Call Centers
- BPO
- Customer Support
- Back Office Outsourcing
- Research
- Claims Processing
- Finance & Accounting Function
- Inbound
- Outbound
- Telemarketing
- B2B
Industries Served
Team Size
Pros
- Long-standing client relationships with 15-20 core clients averaging 15 years tenure
- 100% of staff located within Canada
- Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
Cons
- Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
Client Review Analysis
Google reviews are predominantly negative, with complaints about repeated unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists.