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One Contact is a contact center outsourcing provider operating in Mexico, Colombia, and the United States. The company offers BPO services including customer service, telemarketing, collections, help desk, and social selling. Founded in 2006, it serves IT, small business, and fintech clients.
One Contact is a contact center outsourcing provider founded in 2006 and headquartered at Juanita Llaguno 115, Col. La Fama, Santa Catarina, 66100, Mexico. The company operates across Mexico, Colombia, and the United States, positioning itself as a comprehensive service platform that combines human and technological expertise to streamline business operations.
The agency employs between 250 and 499 people and offers a "unique and customised" solution that bundles services with the hardware and software needed for each operation. One Contact reports that it adjusts to the demands and specific requirements of each client, and it maintains strict quality standards with secure procedures and data protection policies.
One Contact's BPO service portfolio includes Social Selling, Customer Service, Telemarketing, Marketing, Collections, and Help Desk, among others. The company's DesignRush profile lists Call Centers as its primary service category, and it serves clients in the IT, small business, and fintech industries.
The company's Google profile shows a 4.3 out of 5 rating from 97 reviews. Recent employee reviews consistently praise the work environment, flexible scheduling, well-equipped free gym, improved dining facilities, and the training and tools provided to new hires, with several reviewers noting that performance-based development and commission opportunities are accessible.
One Contact markets itself as a way for clients to save time, money, and energy by outsourcing operational work, while keeping track of progress at all times. The company maintains a LinkedIn presence under One Contact by Migesa and a YouTube channel, and it positions its services for businesses that want to focus on their core expertise.
Services
- Call Centers
- Customer Service
- Telemarketing
- Marketing
- Collections
- Help Desk
- Social Selling
Industries Served
Team Size
Pros
- Flexible scheduling praised by employees
- Well-equipped free gym and improved facilities
- Strong training and tools for new hires
Client Review Analysis
Google reviews rate One Contact 4.3 out of 5 across 97 reviews, with recent reviewers praising the work environment, schedule flexibility, training, and facilities.