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GABSSA GROUP is a Mexican contact center and collections agency founded in 1995, with 55 branches across all 32 Mexican states and three PCI, ISO 9001, and ISO 27001-certified contact centers.
GABSSA GROUP, operating as GRUPO GABSSA, is a 100% Mexican corporation founded in 1995 and positioned as a market leader in the Contact Center and Collection industries. The agency describes itself as a different kind of contact center, collection, and customer service provider.
The agency is headquartered in Monterrey, Nuevo Leon, Mexico, and employs between 250 and 499 people. It operates 55 branches across all 32 Mexican states, with three contact centers located in Mexico City (CDMX), Monterrey, and Guadalajara.
GABSSA GROUP's contact centers are outfitted and certified with PCI, ISO 9001, and ISO 27001, supporting call center operations, collections, and customer service. The agency's approach combines skilled collaborators with cutting-edge technology to deliver its services.
The agency's client base spans the IT, marketing, and fintech industries. GABSSA GROUP's stated intention is to operate as a business arm for its clients.
GABSSA GROUP holds a 3.7 Google rating from 33 reviews. Positive reviewers describe friendly and supportive staff and top-notch facilities, while negative reviews complain about training, salary payments, and HR communication.
Services
- Call Centers
Industries Served
Team Size
Pros
- Contact centers are PCI, ISO 9001, and ISO 27001 certified
- Operates 55 branches across all 32 Mexican states with three contact centers
Cons
- Google reviews report complaints about training, salary payments, and HR communication
Client Review Analysis
Mixed Google reviews; positive reviewers praise friendly staff and top-notch facilities, while negative reviews complain about training, salary payment, and HR communication.