Motiva

Motiva is a nearshore call center agency headquartered in Tijuana, Mexico, founded in 2016. The agency employs between 50 and 99 staff members and offers services tailored to each customer's needs, integrating multi-lingual and highly qualified personnel. Motiva emphasizes in-house training programs to deliver efficient and productive customer care, leveraging cutting-edge technologies and innovative strategies to support client growth.

The agency's commercial details indicate that both the minimum budget and average hourly rate are listed as "Inquire", meaning pricing is determined on a per-project basis. Motiva's team size and location in Tijuana position it as a nearshore option for North American clients seeking cost-effective call center solutions.

Motiva's primary service is call centers, with expertise in custom-designed customer care solutions. The agency serves a diverse range of industries including Finance, Insurance, Corporate Services, Design, Home & Garden, and Legal. Client types range from small businesses to enterprise/corporate organizations, reflecting the agency's ability to scale its services.

Client feedback on Google yields a rating of 4.2 out of 5 from 59 reviews. Positive comments highlight the cleanliness of facilities, enforcement of COVID-19 measures, and attentive HR staff. Some reviews are brief or neutral, but the overall sentiment is favorable. Notable clients include Daniels Furniture, Task Us, and Thomas K McKnight Law Office.

Motiva's portfolio features a Nearshore Call Center Infrastructure Setup project with a budget between $5,000 and $20,000, completed over 36 months in 2025. This demonstrates the agency's capability in setting up call center operations for clients. The agency also maintains a presence on Facebook and Instagram for further engagement.