Mystrika
Privately owned contact center and BPO organization founded in 1926, providing omni-channel outsourced solutions such as customer care, technical support, telesales, and receivable management to Fortune 500 clients.
Gatestone & Co is a privately owned contact center and BPO organization incorporated in 1926. The company provides outsourced omni-channel solutions to brand-sensitive and Fortune 500 companies globally, with a stated focus on physical premise and data security compliance. Its management team brings decades of national and international experience, and the firm has won several industry awards including the JD Power & Associates Award for Customer Service Excellence, the Call Center Excellence Award for Best Outsource Provider, and the GTACC Award for Service Consistency.
The agency is headquartered at 180 Duncan Mill Road in Toronto, Canada, with additional locations at 555 Rue Chabanel Ouest in Montreal and 101 Street NW in Edmonton. It reports a team size of over 1000 employees, while its minimum budget and average hourly rate are listed as inquire, meaning pricing is negotiated on a project basis. The year founded is 1926.
Gatestone & Co delivers a broad service lineup spanning customer care, technical support, telesales, digital solutions, social media management, back office support, and receivable management. Its omni-channel approach is designed to support high-volume customer interactions across voice and digital channels, backed by hiring policies, technologies, and process innovations that the company says deliver consistent high-quality performance.
The firm serves clients across the IT, retail, and commercial industries, as well as Fortune 500 and brand-sensitive organizations worldwide. Its positioning emphasizes security, compliance, and outsourced omni-channel delivery for larger enterprises with demanding customer experience requirements.
Client sentiment on Google is strongly negative, with a 2.5 rating across 443 reviews. Reviewers describe repeated unsolicited calls regarding alleged unpaid tickets or FedEx balances, requests for personal address verification without clear identification, vague voicemails, and rude representatives. Several users characterized the collection practices as unprofessional, and some flagged the calls as potential scams. No positive Google reviews appear in the sourced profile.
The profile does not include a verified client list, case studies, or portfolio metrics, and its review section contains no positive Google-sourced feedback. The agency's main commercial strengths as described are its long operating history, scale, awards, and focus on security and compliance for enterprise clients, while its public review record raises significant concerns for prospective customers.
Services
- Call Centers
- BPO
- Customer Care
- Technical Support
- Telesales
- Digital Solutions
- Social Media Management
- Back Office Support
- Receivable Management
Industries Served
Team Size
Pros
- Recognized with industry awards including JD Power and Associates Customer Service Excellence
- Serves brand-sensitive and Fortune 500 companies globally with omni-channel solutions
Cons
- Google reviews report aggressive and unprofessional collection practices with limited transparency
Client Review Analysis
Google rating of 2.5 across 443 reviews, with users describing scam-like calls, unclear documentation, and rude representatives.