Akro BPO

Akro BPO is a nearshore business process outsourcing company founded in 2017, headquartered in Mexico City. The agency specializes in providing bilingual (English-Spanish) contact care services, acting as an extension of client operations to reduce costs while maintaining quality. With a multicultural workforce and physical proximity to the US market, the company aims to deliver customized solutions that help clients achieve key performance indicators.

The agency employs between 100 and 249 people and operates two operations centers in Mexico City with over 500 open positions. Akro BPO charges an average hourly rate of $8 and requires potential clients to inquire for minimum budget details. The company's infrastructure includes technology and physical facilities designed to ensure business continuity and operational safety.

Akro BPO offers three main service categories: BPO, call centers, and digital marketing. Within digital marketing, the agency lists lead generation as a specific area of expertise. The company customizes its contact care services to each client's needs, focusing on reducing operating costs while maintaining high quality standards.

The agency has worked with notable clients including Edible Arrangements, Pizza Hut, and Cariola Group. While no specific industries are listed, the client base suggests experience in retail, food service, and possibly legal or professional services. The agency's nearshore model is particularly suited for US-based companies seeking cost-effective bilingual support.

Akro BPO holds a Google rating of 2.3 out of 5 from 11 reviews. The majority of Google reviews are negative, with complaints about low salaries, poor working conditions, favoritism, and underreporting of wages to the Mexican Social Security Institute. One reviewer described the workplace as "horrible" and another noted that only 60% of salary is reported to IMSS, leaving employees unprotected in case of disability.

The agency's portfolio includes images of its operations centers and call center software, though no detailed case studies or performance metrics are provided on the DesignRush profile. Akro BPO maintains a presence on Facebook, LinkedIn, and Instagram.