Flexi-Hub

Flexi-Hub is a customer service agency founded in 2023 by Anthony and Reece, who together hold over 20 years of customer service experience across many industries. The agency was created to counter colder, more automated customer service and positions itself as a customer service agency rather than a traditional call centre. The founders believe how a business treats customers is an extension of its brand, not a box-ticking exercise.

Headquartered at 77 Camden Street Lower, Saint Kevins, Dublin, Ireland, Flexi-Hub operates with under 49 employees. The agency's minimum project budget is under $1,000, with an average hourly rate of $10/hr.

Flexi-Hub provides call handling, client call answering, and dispatch support. The agency uses technology to support its team and improve efficiency but keeps human empathy, judgement, and genuine conversations at the core of every interaction.

Flexi-Hub serves clients across retail, financial, and hospitality industries, including small business owners who outsource their call management. Reviewers note that the team promptly provides call details, allowing owners to focus on their business and respond to calls when it suits them.

Flexi-Hub holds a 5.0 Google rating from four reviews. Clients praise the professional handling of customer calls, efficient dispatch support, and detailed reporting and feedback.

Client feedback highlights faster dispatch completion times and happier customers. One reviewer recommended Reece, Anthony, and the team to any business owner looking for call management solutions.