Compare Gexel Telecom vs Extend Communications

Side-by-side comparison of features, pricing, services, ratings and more.

Gexel Telecom

BPO & Outsourced Support Website

Gexel Telecom is a bilingual contact center providing call center and customer support services. The agency uses a consultative approach to deliver tailored solutions. Founded in 1998, it has over two decades of experience.

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Winner

Extend Communications

BPO & Outsourced Support Website

Extend Communications provides telephone answering, email response, and web interaction solutions. They offer inbound call centre and telephone answering services as well as emergency dispatch. The company has been operating since 1956 and serves clients across Canada and the USA.

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Feature Comparison

Attribute	Gexel Telecom	Extend Communications
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	-	Winner +3.8 higher
Location	Montreal, Quebec, Canada	Brantford, Ontario, Canada
Services	Call Centers Customer Support Phone Answering Services	Call Centers Customer Support Phone Answering Services
Industries	Financial Retail Telecommunications	Real Estate Healthcare Government
Pros	Bilingual contact center serving multiple languages. Consultative approach that analyzes client ecosystems. Over 20 years of industry experience since 1998. Expertise in inbound, outbound, and telemarketing services.	Family-run for three generations with strong community involvement Well-trained and accredited staff using up-to-date technology No offshore subcontracting ensures quality control
Cons	-	Multiple reports of rude customer service and failure to follow instructions Billing disputes and incorrect dispatches reported by clients
Website	Visit Site	Visit Site

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