Compare CallNova vs Extend Communications

Side-by-side comparison of features, pricing, services, ratings and more.

CallNova

BPO & Outsourced Support Website

CallNova provides multilingual dispatch and call center services for taxi, limousine, and trucking companies. Founded in 2017, the agency offers 24/7 inbound call and chat support with a focus on BPO and customer service.

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Winner

Extend Communications

BPO & Outsourced Support Website

Extend Communications provides telephone answering, email response, and web interaction solutions. They offer inbound call centre and telephone answering services as well as emergency dispatch. The company has been operating since 1956 and serves clients across Canada and the USA.

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Feature Comparison

Attribute	CallNova	Extend Communications
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	-	Winner +3.8 higher
Location	London, Ontario, Canada	Brantford, Ontario, Canada
Services	Call Centers Phone Answering Services Customer Support BPO Expertise Call Center Expertise Phone Answering Services Expertise	Call Centers Phone Answering Services Customer Support BPO Expertise Call Center Expertise Phone Answering Services Expertise
Industries	Software & IT Services Transportation & Logistics Consumer Goods Retail	Real Estate Healthcare Government
Pros	Multilingual dispatch services for international clientele 24/7 availability via inbound calls and chat support Diverse transportation options including taxi, limousine, and trucking	Family-run for three generations with strong community involvement Well-trained and accredited staff using up-to-date technology No offshore subcontracting ensures quality control
Cons	-	Multiple reports of rude customer service and failure to follow instructions Billing disputes and incorrect dispatches reported by clients
Website	Visit Site	Visit Site

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