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Compare 8x8 vs 1 Bold Step

Side-by-side comparison of features, pricing, services, ratings and more.

8x8 Agency logo

8x8

IT Services & Technology Consulting Website

8x8 is a cloud communications platform provider offering voice, video, chat, contact center, and API solutions. It serves medium and enterprise businesses in media, software, and corporate services.

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Winner
1 Bold Step Agency logo

1 Bold Step

IT Services & Technology Consulting Website
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Feature Comparison

Attribute 8x8 1 Bold Step
Category IT Services & Technology Consulting IT Services & Technology Consulting
Rating
Winner +4.0 higher
Location New York City, New York, United States Grand Rapids, MI, United States
Services
  • Call Centers
  • Managed Services
  • Content Creation
  • CRM Implementation
  • CRM Migration
  • Customer Marketing
  • Customer Success Training
  • Customer Support Training
  • Email Marketing
  • Full Inbound Marketing Services
  • Help Desk Implementation
  • Knowledge Base Development
  • Paid Advertising
  • Sales and Marketing Alignment
  • Sales Coaching and Training
  • Sales Enablement
  • Social Media
  • Account based marketing
  • Search Engine Optimization
  • Call Centers
  • Managed Services
  • Content Creation
  • CRM Implementation
  • CRM Migration
  • Customer Marketing
  • Customer Success Training
  • Customer Support Training
  • Email Marketing
  • Full Inbound Marketing Services
  • Help Desk Implementation
  • Knowledge Base Development
  • Paid Advertising
  • Sales and Marketing Alignment
  • Sales Coaching and Training
  • Sales Enablement
  • Social Media
  • Account based marketing
  • Search Engine Optimization
Industries
Media & Communications Software & IT Services Corporate Services
Business services - general Manufacturing Technology - hardware & storage Technology - software Telecom & mobile communications
Pros
  • Offers a unified cloud communications platform integrating voice, video, chat, and contact center.
  • Provides real-time business analytics and intelligence across all interactions.
  • Serves enterprise and medium businesses globally with a single global cloud platform.
  • Serves a wide range of industries across the United States, including technology, manufacturing, banking, automotive, and healthcare.
Cons
  • Customer service is difficult to reach and unresponsive according to multiple Google reviews.
  • Hidden fees and automatic contract renewals with high deactivation fees reported by clients.
  • Call quality issues including dropped calls and poor call transfer functionality.
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