Mystrika
8x8 is a cloud communications platform provider offering voice, video, chat, contact center, and API solutions. It serves medium and enterprise businesses in media, software, and corporate services.
8x8, Inc. (NYSE: EGHT) is a Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions. The company operates a single global cloud communications platform designed to connect workforces and enable collaboration. Founded in 2000, 8x8 is headquartered in New York City with additional offices in Manchester, United Kingdom and Sydney, Australia.
The company serves medium businesses and enterprise or corporate clients across media and communications, software and IT services, and corporate services industries. 8x8 offers call center services and managed services, with expertise in collection, inbound, virtual receptionist, hosting and cloud, and telecom. The platform provides real-time business analytics and intelligence across all interactions and channels.
Google reviews give 8x8 a 1.0 rating from 18 reviews. Multiple reviewers report difficulties with customer service, hidden fees, automatic contract renewals, and call quality issues such as dropped calls and poor call transfer. Some clients describe being charged cancellation fees and experiencing long wait times for issue resolution.
Despite the negative reviews, 8x8 continues to market itself as a leading provider of unified business communications. The company's platform aims to empower workforces worldwide to connect individuals and teams for faster collaboration and smarter work.
Services
- Call Centers
- Managed Services
Industries Served
Team Size
Pros
- Offers a unified cloud communications platform integrating voice, video, chat, and contact center.
- Provides real-time business analytics and intelligence across all interactions.
- Serves enterprise and medium businesses globally with a single global cloud platform.
Cons
- Customer service is difficult to reach and unresponsive according to multiple Google reviews.
- Hidden fees and automatic contract renewals with high deactivation fees reported by clients.
- Call quality issues including dropped calls and poor call transfer functionality.
Client Review Analysis
Google reviews indicate a 1.0 rating with complaints about customer service, hidden fees, and call quality.