Answering Legal

Answering Legal is a professional phone answering service founded in 2013, specializing exclusively in serving law firms. The agency positions itself as an extension of a law firm's practice, ensuring that every call is treated as a potential client. With a team of 250 to 499 employees, Answering Legal provides 24/7 coverage to help law firms never miss a new client opportunity.

The agency is headquartered in Nesconset, New York, and serves small and medium businesses within the legal industry. Answering Legal offers both phone answering services and call center expertise, with specific capabilities in outbound calling and virtual receptionist services. The agency's pricing and minimum budget are available upon inquiry.

Answering Legal's services are designed to handle the high volume of client and non-client calls that legal professionals receive daily. The agency allows each legal professional to customize how calls are handled, whether from current clients, potential new clients, or non-client related calls. This flexibility is a key differentiator for the agency.

Client reviews on Google give Answering Legal an overall rating of 4.7 out of 5.0 from 648 reviews. Positive feedback frequently mentions accurate and efficient message handling, responsive customer service, and a white-glove onboarding process. However, a minority of reviews report billing disputes and concerns about professionalism, including one client who alleged being charged thousands of dollars after a trial period.

Answering Legal's client portfolio includes Social Firestarter, LawLytics, Reputation Ink, CASEpeer, Precision Legal Marketing, and Everest Legal Marketing. The agency's focus on the legal sector and its scalable team size make it a suitable choice for law firms of any size seeking reliable after-hours and overflow call handling.