Mystrika
ADL Call Center provides reliable unified communications and luxury contact center services to small businesses. The agency offers a "No Sick Days" guarantee to ensure consistent coverage and aims to deliver stable, flawless service.
ADL Call Center is a Denver-based call center agency founded in 2015. The company specializes in unified communications and luxury contact center services, primarily targeting small businesses. It operates with a team of under 49 employees and offers a "No Sick Days" guarantee to ensure continuous coverage.
The agency provides call center services and virtual receptionist expertise. Operations are conducted from centralized or remote offices by trained, customer-oriented staff. ADL emphasizes flexibility and innovation in its approach to handling daily tasks and customer calls.
ADL Call Center serves small, medium, and enterprise-level clients across retail, software and IT services, and design industries. The agency positions itself as an integral extension of its clients' businesses, focusing on understanding specific business needs.
Google reviews present a mixed picture. Two reviewers gave 5-star ratings, praising the agency's professionalism, knowledge, and ability to treat clients like family. One reviewer gave a 1-star rating, alleging unpaid invoices, difficulty reaching a live person, and being ghosted over a small past-due amount.
The agency's portfolio includes work for clients in the retail, software/IT, and design sectors. No specific project results or case studies are detailed on the profile.
Services
- Call Centers
- Virtual Receptionist
Industries Served
Team Size
Pros
- Offers a "No Sick Days" guarantee for reliable coverage
- Provides flexible and innovative customer support solutions
Cons
- Some clients report difficulty reaching a live representative and unresolved billing issues
Client Review Analysis
Mixed Google reviews: one 1-star complaint about unpaid invoices and poor communication, two 5-star reviews praising professionalism and service.