Mystrika
A Better Answer is a 100% female-owned and operated call center providing bilingual telephone services. Founded in 1971, the agency has offices in Dallas, Fort Worth, and Houston. It has won the ATSI Award of Excellence for 14 consecutive years.
A Better Answer is a U.S.-based call center and phone answering service provider founded in 1971. The agency operates from offices in Dallas, Fort Worth, and Houston, Texas, and is 100% female owned and operated, holding Certified Minority Owned Business status. It employs fewer than 49 professionals and requires prospective clients to inquire about pricing and hourly rates.
The agency has earned the Association of TeleServices International (ATSI) Award of Excellence for 14 consecutive years and has been named one of the Dallas Business Journal’s Best Places To Work. A Better Answer staffs live bilingual Spanish operators and uses the latest telecommunications technology to handle voice, text, and email messaging, web call handling, order entry, customer service management, escalated dispatch, and virtual office applications.
A Better Answer’s core services include phone answering services, call center operations, and BPO. Its call center expertise covers inbound call handling and virtual receptionist services. The agency serves clients in retail, consumer goods, corporate services, telecommunications, dental, and healthcare industries, with a focus on small and medium-sized businesses.
Google reviews give the agency an average rating of 4.8 out of 5 from 22 reviews. The majority of reviewers praise the team’s professionalism, responsiveness, and ability to handle high call volumes, especially during after-hours and weekend periods. One reviewer reported a negative experience involving a rude operator who hung up during a life-threatening situation.
A Better Answer has maintained long-term client relationships, with one client reporting a 12-year partnership. The agency’s portfolio includes work for businesses in the telecommunications, dental, healthcare, and corporate services sectors, though specific project results are not detailed on the profile.
Services
- Phone Answering Services
- Call Centers
- BPO
Industries Served
Team Size
Pros
- 100% female-owned and operated, Certified Minority Owned Business
- Won ATSI Award of Excellence for 14 consecutive years
- Provides bilingual Spanish operators
Cons
- One Google reviewer reported a rude operator who hung up during a life-threatening situation.
Client Review Analysis
Most Google reviews praise the agency's professionalism, responsiveness, and bilingual service, though one reviewer reported a negative experience with a rude operator.