Mystrika
24x7 Direct works with some of Australia's most loved brands to create sustained, scalable, results-driven campaigns that raise brand awareness and help clients acquire large volumes of new customers. They also work with small businesses helping them hire virtual/offshore staff in the Philippines. Founded in 2001, the agency has grown to over 100 full-time staff based in Melbourne and the Philippines.
24x7 Direct is an Australian call center and BPO agency founded in 2001. The company has grown to a team of 100 to 249 full-time staff operating from Melbourne, Australia, and the Philippines. It works with both large Australian brands and small businesses to provide outsourced sales, customer acquisition, and virtual assistant services.
The agency offers a minimum project budget under $1,000 and requires potential clients to inquire for hourly rates. Its core services include call center operations, BPO, appointment setting, telemarketing, and virtual receptionist support. The agency emphasizes a thorough recruitment process that involves client participation in interviews to ensure good candidate matches.
24x7 Direct serves a range of industries including telecommunications, tourism, real estate, financial services, travel, and education. The agency has worked with clients such as ALIGNED, enviroparks, and ActewAGL. It also assists small businesses in hiring offshore staff based in the Philippines.
Client reviews on Google give the agency a 4.1 out of 5 rating from 55 reviews. Positive feedback highlights the professionalism of the team, the effectiveness of the recruitment process, and the quality of ongoing support. One negative review reports persistent unsolicited contact from the agency.
The agency's portfolio includes results-driven campaigns that raise brand awareness and help clients acquire large volumes of new customers. With over a decade of experience, 24x7 Direct positions itself as a partner for sustained, scalable growth through humanized customer relationships.
Services
- Call Centers
- BPO
- Appointment Setting
- Telemarketing
- Virtual Receptionist
Industries Served
Team Size
Pros
- Thorough recruitment process with client involvement
- Skilled team providing ongoing support and training
- Experienced in multiple industries including telecommunications and tourism
Cons
- Some clients report persistent unsolicited contact
Client Review Analysis
Mixed reviews; many clients praise the recruitment process and support, but some report aggressive sales tactics.