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AmeriCall is a leading provider of advanced outsourced contact center services. The company offers inbound call center solutions, telephone answering services, and remote receptionists. It serves healthcare, legal, and repair-related industries with emergency messaging and dispatch.
AmeriCall is a large outsourced contact center provider founded in 1938 and headquartered in Tacoma, Washington. The company employs over 1,000 people and offers a range of inbound call center solutions, telephone answering services, and remote receptionist support. AmeriCall emphasizes providing live human interaction rather than automated systems to ensure polite and confident customer service.
The agency serves a variety of industries including healthcare, legal, repair, e-commerce, and retail. It provides medical answering services during and after business hours, emergency messaging and dispatch for medical and legal professionals, and remote receptionists for online and catalogue businesses. AmeriCall also offers outbound services and survey capabilities.
AmeriCall's areas of expertise include inbound and outbound call center operations, survey services, and interactive voice response (IVR) solutions. The company's portfolio features projects in call center services, surveys and market research, and IVR implementations. Clients include organizations such as the San Francisco Giants, StoryCorps, KBTC Public Television, and CRG Events.
DesignRush reviews for AmeriCall are highly positive, with an average rating of 4.7 out of 5 from four reviews. Clients commend the professionalism and politeness of customer service representatives, their quick adaptation to product updates, and the agency's ability to tailor software to specific needs. One reviewer noted that AmeriCall's CSRs are the best encountered in over a decade of experience.
AmeriCall's pricing is not publicly listed; interested parties must inquire for minimum budget and hourly rate details. The company's long history and large team indicate a stable and experienced provider for businesses seeking reliable outsourced contact center support.
Services
- Call Centers
- Inbound
- Outbound
- Survey Services
Industries Served
Team Size
Pros
- Polite and professional customer service representatives
- Quickly informed of product updates and additions
- Tailors software to specific client requirements
Client Review Analysis
Clients praise the polite and professional service, quick adaptation to product updates, and tailored software solutions. Reviewers include event registration managers, directors, and presidents from organizations like CRG Events, San Francisco Giants, StoryCorps, and KBTC Public Television.