Concentra BPO

Concentra BPO is a large-scale contact center and business process outsourcing provider headquartered in Mexico City, Mexico. Founded in 2008, the agency brings over 50 years of combined industry experience and employs more than 1,000 people. It positions itself as a human-centered outsourcing partner, conducting over one million outbound calls each week to help businesses connect with customers.

The agency offers fully integrated omnichannel solutions that consolidate customer interactions across multiple platforms onto a single console. Services include call center operations and back office outsourcing, with a focus on improving customer engagement and generating high-quality business leads. Concentra BPO tailors its solutions to meet specific client needs, aiming to foster long-term success and satisfaction.

Concentra BPO primarily serves clients in the finance, insurance, and automotive industries. The agency's client portfolio includes companies in these sectors, though specific client names are not disclosed on the profile. The agency's approach emphasizes human-centered interactions and measurable results through optimized operational processes.

Google reviews paint a largely negative picture of the agency. With a rating of 2.7 out of 5 from 270 reviews, common complaints include low pay (approximately 1,000 pesos per week), poor working conditions, unethical management practices, and failure to pay commissions. Some reviewers also mention high employee turnover, inadequate training, and a hostile work environment. A few positive comments note modern facilities and the potential for the agency to be a top call center if management issues were resolved.

The agency's profile on DesignRush is unclaimed, and no portfolio or case studies are provided. Concentra BPO's website is listed as concentrabpo.com.mx, and the agency has a LinkedIn presence. The minimum project budget is $10,000 to $25,000, with an average hourly rate of $25.