Working Solutions

Working Solutions is a woman-owned BPO and call center agency founded in 1996 and headquartered in Plano, Texas. Led by CEO Kim Houlne, the company is recognized as an innovator in remote workforces and a pioneer of the gig economy. It operates with a core team of under 49 employees and a network of over 110,000 independent contractors, providing onshore contact center solutions.

The agency offers services in customer care, sales, and tech support, with a focus on inbound call center expertise. Its commercial details include an inquire-based minimum budget and hourly rate, and it has been serving clients since 1996. Working Solutions targets enterprise and medium-sized businesses across retail, consumer goods, and corporate services industries.

The company's approach emphasizes remote, onshore contact center outsourcing, often delivering double-digit results for clients. It positions itself as a flexible, scalable alternative to traditional call centers, leveraging a large independent contractor workforce to meet fluctuating demand.

Google reviews for Working Solutions average 3.0 out of 5.0 from 89 reviews. Multiple reviewers have reported issues with contract approvals, communication, and agent support, which contrasts with the agency's stated commitment to quality service. The negative feedback primarily comes from independent contractors rather than client businesses.

Working Solutions maintains a portfolio of clients in the retail, consumer goods, and corporate services sectors. While specific case studies are not detailed on the DesignRush profile, the agency claims to achieve double-digit improvements in customer care, sales, and tech support outcomes for its clients.