Mystrika
WellReceived provides 24/7 medical reception services to healthcare professionals. Services are HIPAA-compliant and include call handling, appointment setting, and virtual receptionist support. The agency donates a portion of revenue to medical nonprofits.
WellReceived is a medical reception service founded in 2020, headquartered in Portland, Oregon. The agency employs between 250 and 499 people and provides 24/7 call handling for healthcare professionals. Its services are designed to allow medical staff to focus on patient care while WellReceived manages incoming calls, appointment scheduling, and patient communication.
The agency offers a range of customizable plans that include 24/7 availability (including holidays, weekends, and after hours), real-time email and SMS message notifications, and a desktop and mobile app. Additional software tools such as chat widgets, online appointment booking pages, and video conferencing apps can be integrated. All services are HIPAA-compliant, ensuring secure handling of patient health information.
WellReceived's core expertise includes phone answering services, call center operations, appointment setting, healthcare call centers, inbound call management, and virtual receptionist support. The agency primarily serves the health care and dental industries, with clients including physicians, dentists, dermatologists, chiropractors, physiotherapists, and home care providers. Its client base consists mainly of small businesses.
The agency has received a 4.7 rating from 38 Google reviews. Clients consistently praise the ease of setup, the knowledge and helpfulness of staff members such as Kathleen, Jessica, and Rob, and the clear communication throughout the onboarding process. Reviewers describe the platform as straightforward and user-friendly.
WellReceived also demonstrates a commitment to social responsibility by donating a portion of its revenue to nonprofit organizations, including Doctors Without Borders, MiracleFeet, and Amref Health Africa. The agency's portfolio includes work with medical, healthcare, dental, and home care clients, though specific case studies or measurable results are not detailed on the profile.
Services
- Phone Answering Services
- Call Centers
- Appointment Setting
- Healthcare Call Centers
- Inbound
- Virtual Receptionist
Industries Served
Team Size
Pros
- 24/7 availability including holidays and weekends
- HIPAA-compliant with secure patient information storage
- Real-time email and SMS notifications
- Intuitive desktop and mobile app
- Donates to medical nonprofits
Client Review Analysis
Clients praise WellReceived for easy setup, knowledgeable staff, and clear communication.