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VOXDATA Solutions is a bilingual contact center outsourcing company founded in 1995, with headquarters in Montreal and facilities in Montreal and Toronto. The company serves English- and French-speaking customers across energy, telecom, and insurance industries.
VOXDATA Solutions is a contact center outsourcing company founded in 1995, headquartered at 1155 Rue Metcalfe in Montreal, Quebec, with additional facilities in Toronto. The company employs between 250 and 499 people and lists an average hourly rate of $100 per hour with a minimum budget marked as inquire. Its tagline is "Quality people. Innovative solutions."
The company's vision is to be the leading outsourcer of customized, innovative contact centre solutions. Its mission focuses on strategic partnerships with clients, delivering high-value, qualitative contact centre solutions through best practices, industry expertise, and leading-edge technology. VOXDATA Solutions serves English- and French-speaking customers with agents who understand and speak the same language, providing complete transparency.
VOXDATA Solutions operates under quality-centric values including client satisfaction, integrity, respect, accountability, and collaboration. The company fosters this culture by empowering, engaging, investing in, educating, and measuring its employees.
The agency's primary service is call centers, and it serves clients in the energy, telecom, and insurance industries. The company positions itself as a bilingual contact center provider capable of handling customer interactions in both of Canada's official languages.
Google reviews give VOXDATA Solutions a 3.9 rating from 70 reviews. Reviewers praise the well-trained, customer-focused team that delivers great service, a friendly and welcoming office environment in the SunLife building, and a positive remote work experience on a connected vehicles campaign. One reviewer notes the facility has highly skilled and effective personnel, though parking is a challenge with metro and bus options available nearby.
Services
- Call Centers
Industries Served
Team Size
Pros
- Well-trained, customer-focused team delivering consistent service per Google reviews
- Bilingual English and French support with agents matching the client's language
- Established in 1995 with a large team of 250-499 employees
- Friendly and welcoming office environment noted in Google reviews
Client Review Analysis
Google reviews give VOXDATA Solutions a 3.9 rating from 70 reviews, with positive sentiment about a well-trained customer-focused team, a friendly and welcoming office, and a positive remote work experience.