3C Contact Services

3C Contact Services is a Canadian call center agency founded in 2013, headquartered in Concord, Ontario. The agency employs between 100 and 249 staff members and offers tailored inbound and outbound solutions designed to improve profitability and increase market share. 3C Contact Services focuses on understanding customer behaviors to prevent sales obstacles and deepen existing relationships through upselling and cross-selling techniques.

The agency operates with a minimum project budget under $1,000 and an hourly rate that requires direct inquiry. Their team of dedicated customer support specialists is trained to deliver services in a timely and cost-effective manner. 3C Contact Services maintains a strong online presence with active Facebook, Twitter, and LinkedIn profiles.

3C Contact Services specializes in call center expertise, offering inbound call handling, telemarketing, and virtual receptionist services. The agency also provides appointment setting and help desk/technical support as part of its client offerings. Their customizable solutions are designed to meet the specific needs of each business, whether for after-hours support or full-time call management.

The agency serves a range of clients, including small businesses, painting companies, and health organizations. Notable clients include Bel Marra Health, which employed 3C Contact Services for after-hours call center support. The agency has also worked with Frangiulia Imports and other undisclosed companies across various industries.

Client reviews sourced from Google are overwhelmingly positive, with all five displayed reviews rating the agency 5.0. Clients consistently praise the professionalism, knowledge, and dedication of the management and staff. One reviewer noted that the call center "exceeds all expectations," while another highlighted the team's ability to answer calls in a timely manner with a high degree of professionalism. The agency holds a Google rating of 4.6 out of 5 from 10 reviews.

The agency's portfolio includes photos of their operations, though specific performance metrics or case study results are not publicly detailed on the profile. 3C Contact Services is listed among similar agencies on DesignRush, alongside competitors like Extend Communications and Hugo, and is positioned as a cost-effective option for businesses seeking reliable call center support.