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The Social Research Centre BPO & Outsourced Support agency logo

The Social Research Centre

BPO & Outsourced Support Melbourne, Australia
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The Social Research Centre provides the Australian social science research community with survey research services including survey design, data management, analytical and qualitative skills. Founded in 2000, the agency employs 100-249 people.

The Social Research Centre is an Australian survey research agency founded in 2000. It provides the Australian social science research community with world-class survey research services, including survey design, data management, analytical, and qualitative skills. The agency employs between 100 and 249 people and is headquartered in Melbourne, Australia.

The agency's motivation stems from a desire to collect high-quality data, undertake research in the public good, and enhance knowledge to contribute to informed decision-making. It offers a full range of survey research capabilities, with a particular focus on call center-based survey services. The minimum budget and average hourly rate are not publicly listed and require direct inquiry.

The Social Research Centre serves government agencies, universities, and research organizations. Notable clients include ANROWS (Australia's National Research Organisation for Women's Safety), the Australian National University, and ANZPAA (Australia New Zealand Policing Advisory Agency). The agency's expertise lies in conducting large-scale surveys for social science and public policy research.

Google reviews paint a highly negative picture, with a rating of 1.8 out of 5 from 75 reviews. Reviewers consistently report unsolicited phone calls and SMS messages, often describing them as spam or scam-like. Several users expressed frustration about being contacted without consent and receiving messages that appeared deceptive. No positive reviews were found in the sourced Google feedback.

The agency's portfolio includes three images on its DesignRush profile, though no detailed project descriptions are provided. The Social Research Centre has been operating for over two decades, indicating long-term presence in the Australian research sector, but the volume of negative reviews suggests significant challenges in customer satisfaction and communication practices.

Services

  • Call Centers
  • Survey Services

Industries Served

Research Government Education

Team Size

100 - 249

Cons

  • Multiple Google reviewers report unsolicited calls and SMS messages, leading to a low rating of 1.8 out of 5.

Client Review Analysis

Google reviews indicate a very low satisfaction rate, with numerous complaints about unsolicited contact and perceived spam.

Frequently Asked Questions

The Social Research Centre offers survey research services including survey design, data management, analytical and qualitative skills, with a focus on call center-based survey services.
The agency employs between 100 and 249 people.
The headquarters is at 5/350 Queen St, Melbourne, 3000, Australia.
Both the minimum budget and average hourly rate are listed as 'Inquire', meaning potential clients must contact the agency directly for pricing.
The agency primarily serves the Australian social science research community, including government agencies, universities, and research organizations such as ANROWS, Australian National University, and ANZPAA.
The agency has a Google rating of 1.8 out of 5 based on 75 reviews.
Google reviewers frequently complain about unsolicited phone calls and SMS messages, with some describing the contact as spam or scam-like.
The agency was founded in 2000, giving it over two decades of experience in survey research.
Yes, listed clients include ANROWS, Australian National University, and ANZPAA.
The agency focuses specifically on survey research for the public good, differentiating itself from general call center services, but its low Google rating suggests significant client dissatisfaction.
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