Mystrika
TELUS Digital is a global digital transformation and customer experience company. It provides end-to-end integrated capabilities including digital IT services, AI solutions, and front-end digital design. The company serves industries such as automotive, retail, healthcare, and corporate services.
TELUS Digital is a global digital transformation and customer experience company founded in 2005. The agency crafts enduring experiences for customers and employees, focusing on future-focused digital transformations. With a team of over 1000 employees, TELUS Digital operates as a brand behind the brands, serving as passionate ambassadors for client products and services.
The company provides end-to-end integrated capabilities including digital IT services such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions with expertise in computer vision, and front-end digital design and consulting. TELUS Digital's proprietary GenAI engine, Fuel iX, helps enterprises advance GenAI pilots to working prototypes and production at scale across multiple environments, applications, and clouds.
TELUS Digital's services are centered on call centers and customer support, with specific expertise in healthcare call centers. The agency serves industries including automotive, corporate services, retail, and healthcare. Clients range from large enterprises seeking comprehensive digital transformation to organizations needing specialized customer experience solutions.
Google reviews give TELUS Digital a 4.4 rating from 285 reviews. Customers frequently highlight the helpfulness, patience, and professionalism of staff members. Some reviews note scheduling challenges during network upgrade appointments, but overall sentiment is positive regarding the quality of service and support.
The agency is guided by Humanity-in-the-loop principles, taking a responsible approach to transformational technologies. TELUS Digital leverages technology, human ingenuity, and compassion to fuel outcomes and create inclusive communities in the regions where it operates worldwide.
Services
- Call Centers
- Customer Support
Industries Served
Team Size
Pros
- Global team of over 1000 employees
- Proprietary GenAI engine Fuel iX for rapid AI prototyping
- End-to-end integrated capabilities including digital IT, AI, and design
Cons
- Some customers reported scheduling confusion during network upgrade appointments
Client Review Analysis
Google reviews highlight helpful and patient staff, with an overall rating of 4.4 from 285 reviews.