Scalable Outsourcing

Scalable Outsourcing is a combined inbound and outbound call-center outsourcing company founded in 2017 and headquartered in Ottawa, Canada. The company positions itself as a Canadian-built call center offering offshore wages, with a focus on delivering quality service at a lower cost than domestic hiring.

The company employs under 49 people, with both minimum budget and average hourly rate available upon inquiry. Its headquarters are located at 1760 Courtwood Cres, Ottawa, K2C 2B5, Canada, and it maintains a LinkedIn presence for business connections.

Scalable Outsourcing provides customer service hotlines, survey and market research, appointment reminders, virtual live chat, lead generation, and virtual receptionists. It also offers complete business process outsourcing solutions, with services categorized under BPO and HR Outsourcing.

The company operates a highly developed infrastructure with top-notch telephony and internet systems that provide excellent redundancy. Its teams consist of top university graduates and seasoned call centre employees with strong interpersonal, communication, and English abilities, supported by stringent hiring criteria and Canadian-built management.

Scalable Outsourcing serves clients in the small business, fintech, and real estate industries. The company emphasizes building lasting relationships with clients through a strong focus on service quality and outcomes.

Companies can cut their costs by up to 50% by outsourcing personnel to Scalable Outsourcing, particularly as minimum wages rise in Ontario, British Columbia, and various US states. The company operates a 365-day service year and can scale quickly to meet client demand.