Mystrika
Orca is a UK outsourced customer services provider founded in 2010 that delivers phone answering and multi-channel customer service. The agency uses technology and trained teams to handle fluctuating customer demand and support quality service delivery.
Orca is a UK-based outsourced customer services provider founded in 2010. The agency describes itself as flexible and adaptable, using cutting-edge technology to deliver customer service across telephone and multi-channel contact. It positions phone answering as only part of a broader customer experience offering.
The company is headquartered at Rossett Business Village, Rossett, Wrexham, United Kingdom. Its DesignRush profile lists a team of under 49 employees, with minimum budget and average hourly rate both listed as "inquire."
Orca's core service is phone answering, and its listed area of expertise is property management. The team is trained to handle fluctuations in customer demand and assists with a range of tasks to deliver the right experience for anyone contacting a client's business. Support extends beyond telephone answering into a multi-channel customer service experience that can be implemented with ease.
Client industries represented in the profile include real estate and property management. Portfolio entries cover handling large-scale inbound enquiries for JLL Residential and work for Chancellors, described as one of the leading independent estate agency groups in the UK. Listed clients also include Halton Housing and Irwell Valley HA.
Orca holds a 4.3 Google rating from 72 reviews. Positive Google reviews praise professional call handlers, responsiveness, and long-term client relationships, with one client working with Orca for five years and another describing a "gold class service." A single negative Google review criticized unsolicited email marketing that was not targeted to the recipient's sector.
DesignRush reviews add detail on outcomes, including a client that moved 24-hour call handling to Orca after a successful six-week trial and reported a reduction of over 50% in expenditure, and another that had used the service for four years and said it paid for itself every day. Reviewers also mention work with dedicated contacts who remained responsive under stressful conditions.
Services
- Phone Answering Services
Industries Served
Team Size
Pros
- Clients praise professional, polite call handlers and responsive account management in Google reviews
- Long-term client relationships are common, with reviewers citing four to five years of service
- Reviewers note bespoke call handling screens and reported savings of over 50% versus alternatives
Cons
- A Google reviewer criticized unsolicited email marketing that was not targeted to their sector
Client Review Analysis
Generally positive, with clients highlighting professionalism, responsiveness, and long-term support; the agency holds a 4.3 Google rating from 72 reviews, offset by criticism of unsolicited marketing emails.