Mystrika
ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. The company helps brands deliver better customer experience, stronger retention and measurable commercial outcomes by combining high-performing people with smarter technology, automation and interaction intelligence. Founded in 1997, the agency has over 1,000 employees and serves clients across multiple industries.
ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. Founded in 1997, the company has grown to over 1,000 employees and operates delivery centres in the UK, the Netherlands, and South Africa, with additional partner capability in Turkey. The agency focuses on combining high-performing people with smarter technology, automation, and interaction intelligence to deliver better customer experience, stronger retention, and measurable commercial outcomes.
Unlike traditional outsourcing models that optimise mainly for cost and scale, ATM Group emphasises ROI, accountability, and evidence-led improvement. Its ATM One platform supports interaction intelligence, automated quality assurance, analytics, agent assist, routing, deflection, training, and workflow optimisation. This enables clients to improve performance over time rather than simply outsource capacity.
ATM Group's services include contact centre outsourcing, customer service and support, outsourced sales and retention programmes, multilingual customer experience, back-office support, complaints handling, billing and account management, technical support, and AI-enabled CX optimisation. The agency also offers expertise in AI BPO, transactions processing, B2B and healthcare call centres, inbound and telemarketing, AI HR, IT staffing, and AI phone answering services.
The agency works across key sectors including Home, Health, and Leisure, with experience supporting utilities, telecommunications, home services, health and wellness organisations, retail and e-commerce, travel and hospitality, entertainment, subscription businesses, and technology/SaaS companies. ATM Group primarily serves enterprise and corporate clients.
Google reviews give ATM Group an average rating of 3.5 out of 5. Positive reviews highlight helpful staff, good culture, and internal progression opportunities, while negative reviews cite poor management and unprofessionalism. The agency has worked with notable clients including Boots Opticians, Vodafone, Ziggo, and Old Mutual.
ATM Group is best suited for organisations that need a partner capable of running customer service, sales, retention, and multilingual support while continuously improving quality, efficiency, and commercial results. Its model is designed for businesses that want operational resilience, measurable ROI, scalable teams, and a practical balance between human expertise and AI-enabled optimisation.
Services
- BPO
- Call Centers
- Phone Answering Services
- HR Outsourcing
- Customer Support
Industries Served
Team Size
Pros
- Positive employee culture with internal progression opportunities
- Strong client service with knowledgeable staff
- Tech-enabled approach with ATM One platform for interaction intelligence
Cons
- Some reviews cite poor management and unprofessional staff
- Concerns about staff using dummy names when representing clients
Client Review Analysis
Mixed Google reviews with an average rating of 3.5; positive comments highlight helpful staff and good culture, while negative reviews mention poor management and unprofessionalism.