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Onepilot provides outsourced customer care with an omnichannel operating system, delivering 24/7 support across mail, chat, phone, and social networks. The agency serves over 180 clients across Europe and handles more than 2 million end-user contacts per year.
Onepilot is a customer care outsourcing company based in Paris, France. It builds a customer care operating system that allows its agents to provide fast and reliable answers to customer inquiries around the clock. Over the past year, more than 2 million end users have contacted Onepilot across mail, chat, phone, and social networks.
The agency works with over 180 clients across Europe, ranging from small businesses to blue chip companies. It offers a setup time of one week and an omnichannel solution. Onepilot serves the EMEA region and operates in English, French, German, and Spanish.
Onepilot's primary services are customer support training and knowledge base development. These services are designed to help businesses improve their customer care operations and ensure consistent, high-quality responses across all channels.
The agency serves clients in ecommerce, health, retail, telecom and mobile communications, and transportation and storage sectors. Its client base spans a wide range of company sizes, from startups to large enterprises.
Onepilot's scale is reflected in its volume of interactions, with over 2 million end users contacting the agency in the past year. This indicates a proven ability to handle high-volume customer care demands. No client reviews are currently available.
Services
- Customer Support Training
- Knowledge Base Development
Industries Served
Team Size
Pros
- Fast setup in one week
- Omnichannel support across multiple channels
- Serves a wide range of client sizes from small businesses to blue chip companies
Client Review Analysis
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