Mystrika
Atalian Interactive is a subsidiary of the Atalian Servest group and provides business process outsourcing focused on customer service. The company combines human and technological skills to manage customer requests, complaints, and follow-up in exceptional circumstances.
Atalian Interactive is a subsidiary of the Atalian Servest group, a major player in facilities management for businesses and communities. The agency positions itself around customer service, aiming to put the customer back at the heart of client strategy by relying on dual human and technological skills.
Founded in 2010, the company operates with a team of under 49 employees and an average hourly rate of $50. Its minimum project budget is set on inquiry. Atalian Interactive is headquartered at Atalian Tower, 57 Labourdonnais Street, Port Louis, France.
The agency's core service is BPO, centered on customer service outsourcing. It sets up special phone numbers, permanent or over defined periods, to welcome and take charge of customer requests and complaints, and ensures follow-up in the event of exceptional circumstances.
Based on Google reviews sourced on its profile, Atalian Interactive holds a 3.4 rating from 12 reviews. Sentiment is mixed: one reviewer described good service and smart customer care, another called the experience awesome, while a third reported a very bad experience with poor issue management and wasted time.
The agency's client work spans customer service outsourcing, acquisition, and accommodation. As part of the Atalian Servest group, it draws on a broader facilities management infrastructure to support business customer operations.
Services
- BPO
- Customer service outsourcing
- Acquisition support
Industries Served
Team Size
Pros
- Backed by the Atalian Servest group, a major player in facilities management
- Combines human and technological skills for customer care
Cons
- A Google reviewer reported poor issue management and wasted time
Client Review Analysis
Mixed Google sentiment averaging 3.4 from 12 reviews, ranging from praise for good service to complaints about handling