Mystrika
Fortunes24 outsources business process operations to help organizations simplify operations, scale efficiently, and deliver customer experiences. The agency works with clients in the US, UK, Australia, and other global markets. Its core services include customer support, sales and lead generation, back-office processing, technical helpdesk, and knowledge process outsourcing.
Fortunes24 Outsourcing LLP is a business process outsourcing (BPO) and business management services company founded in 2025 and headquartered in Navi Mumbai, India. The agency partners with clients across the US, UK, Australia, and other global markets, concentrating on simplifying operations, scaling efficiently, and delivering customer experiences.
The agency maintains a team of 50 to 99 employees, with a minimum project budget of $10,000 to $25,000 and an average hourly rate of $9 per hour. Co-founders Sandeep Ghag (CRO) and Amit Nair (COO) bring over 15 to 20 years of experience in operations, workforce management, and process optimization; Sandeep Ghag was awarded "BPO Changemaker of the Year."
Core services include customer support (voice, non-voice, and chat), sales and lead generation, back-office processing, technical helpdesk, and knowledge process outsourcing. The agency employs a skill-first hiring approach that focuses on capability and potential rather than formal degrees, supported by structured onboarding, well-defined SOPs, and robust QA processes.
Fortunes24 serves a wide range of industries including eCommerce, HR, Software & IT Services, Manufacturing, Hospitality, Health Care, Fintech, Corporate Services, Transportation & Logistics, and Finance. It primarily works with small and medium businesses, from startups looking to extend their team without increasing overheads to established enterprises seeking to optimize costs and enhance customer engagement.
No Google reviews are currently available for the agency. Listed clients include Wellness Vibe, 99 Distributor, and Datablazers Inc. (DBI). The agency also displays an award image on its DesignRush profile, further underscoring its industry recognition.
Services
- Customer Support (Voice, Non-Voice, Chat)
- Sales and Lead Generation
- Back-Office Processing
- Technical Helpdesk
- Knowledge Process Outsourcing
- BPO
Industries Served
Team Size
Pros
- Employs a skill-first hiring approach that prioritizes capability over credentials.
- Operates a 24/7 model with timezone flexibility and capacity to manage peak volumes.
- Follows structured onboarding, standardized SOPs, and robust QA processes.