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FBC Asia Pacific is a BPO and KPO provider offering outsourced customer support, call center services, and virtual assistant solutions. Founded in 2019, the agency focuses on delivering faster, better, and cheaper services through a win-win model.
FBC Asia Pacific is a business process outsourcing (BPO) and knowledge process outsourcing (KPO) provider founded in 2019. The agency operates with a team of 250 to 499 employees and is headquartered in Pasig City, Philippines, with additional offices in New York City, Melbourne, and Colombo. Its stated mission is to combine high-quality talent with best practices to deliver superior customer experiences.
The agency works with a minimum project budget of $1,000 to $10,000 and an average hourly rate of $40. FBC Asia Pacific focuses on a "Faster, Better, Cheaper" model, aiming to provide cost-efficient and reliable outsourcing solutions. The founders have extensive experience in the BPO and KPO space.
FBC Asia Pacific's core service is outsourced customer support, with specific expertise in call center operations. The agency offers inbound and outbound call handling as well as virtual receptionist services. It also provides virtual assistant solutions, which have been highlighted in client feedback.
The agency serves a diverse range of clients across multiple industries. Notable clients include COPC Inc, Infinet Service Logistics, Castlight Health, RunMyBnB, Accario, Converge ICT Solutions, and HealthRecon Connect. This client list indicates experience in logistics, healthcare, technology, and property management sectors.
Google reviews give FBC Asia Pacific a rating of 4.6 out of 5 based on nine reviews. Clients frequently mention significant improvements in productivity and cost reduction. Reviewers describe the virtual assistants as highly skilled and well-trained, and they praise the agency's professionalism, efficiency, and responsiveness. One review notes that the agency has been a "game-changer" for the business.
The agency's portfolio includes work with companies such as COPC Inc and Service Journey Strategies, though specific project details are not provided on the profile. FBC Asia Pacific maintains an active presence on social media platforms including Facebook, Twitter, LinkedIn, and Instagram.
Services
- Customer Support
- Inbound Call Center
- Outbound Call Center
- Virtual Receptionist
Team Size
Pros
- Clients report significant productivity improvements and cost reductions.
- Virtual assistants are described as highly skilled, well-trained, and responsive.
- Professionalism, efficiency, and dedication to deadlines are consistently praised.
Client Review Analysis
Google reviews highlight efficiency, cost savings, skilled virtual assistants, and strong communication. Clients recommend the agency for reliable outsourcing solutions.