Compare Transcript Cosmos vs Extend Communications

Side-by-side comparison of features, pricing, services, ratings and more.

Transcript Cosmos

BPO & Outsourced Support Website

Transcript Cosmos provides transcription of audio and video with or without timecode in a variety of formats and timelines. The agency also offers captioning services. Clients include universities, governments, healthcare professionals, researchers, and individuals.

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Winner

Extend Communications

BPO & Outsourced Support Website

Extend Communications provides telephone answering, email response, and web interaction solutions. They offer inbound call centre and telephone answering services as well as emergency dispatch. The company has been operating since 1956 and serves clients across Canada and the USA.

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Feature Comparison

Attribute	Transcript Cosmos	Extend Communications
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	-	Winner +3.8 higher
Location	Toronto, Canada	Brantford, Ontario, Canada
Services	Transcription Services Captioning Phone Answering Services Call Centers	Transcription Services Captioning Phone Answering Services Call Centers
Industries	Finance Higher Education Media & Communications	Real Estate Healthcare Government
Pros	Owner Michael McLaughlin has over 25 years of transcription experience and previously managed a large company with 35 transcribers Provides accurate, confidential, and friendly service Handles all steps of transcription for clients, from audio/video to final transcript	Family-run for three generations with strong community involvement Well-trained and accredited staff using up-to-date technology No offshore subcontracting ensures quality control
Cons	-	Multiple reports of rude customer service and failure to follow instructions Billing disputes and incorrect dispatches reported by clients
Website	Visit Site	Visit Site

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