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Compare The Message Centre vs Cloudstaff

Side-by-side comparison of features, pricing, services, ratings and more.

The Message Centre Agency logo

The Message Centre

BPO & Outsourced Support Website

The Message Centre (TMC) is an Australian business support and virtual assistance provider founded in 1974. The company answers phone calls and emails, manages client bookings, cleanses data, administers payroll, provides technical support, and hosts inbound numbers. TMC positions itself as an extension of client brands and integrates with existing operations.

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Winner
Cloudstaff Agency logo

Cloudstaff

BPO & Outsourced Support Website

Cloudstaff is an innovative BPO and call center outsourcing company that uses technology to remove limitations of remote workforces. It fully integrates local and remote teams with services, systems, and processes for control and visibility. Founded in 2011, the company has over 1000 employees.

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Feature Comparison

Attribute The Message Centre Cloudstaff
Category BPO & Outsourced Support BPO & Outsourced Support
Rating -
Winner +3.3 higher
Location Heidelberg West, VIC, Australia Sydney, Australia
Services
  • Phone Answering Services
  • BPO
  • Virtual Assistance
  • Call and Email Management
  • Client Bookings
  • Data Cleansing
  • Payroll Administration
  • Technical Support
  • Inbound Number Hosting
  • Customer Support
  • Call Centers
  • Phone Answering Services
  • BPO
  • Virtual Assistance
  • Call and Email Management
  • Client Bookings
  • Data Cleansing
  • Payroll Administration
  • Technical Support
  • Inbound Number Hosting
  • Customer Support
  • Call Centers
Industries
Management Food and Beverages Government
Real Estate Financial IT
Pros
  • Over 40 years of experience, founded in 1974
  • Offers a broad service range beyond phone answering, including payroll, data cleansing, and technical support
  • Acts as an extension of the client's brand and integrates with existing operations
  • Multiple clients report high professionalism, efficiency, and dedication.
  • Cloudstaff's stable environment enabled integration of 50 support processes for one client.
  • Clients note consistently high-quality customer service that exceeds expectations.
Cons -
  • Multiple Google reviews (1.0 rating) describe poor post-signing communication and lack of support.
  • Several clients report very low staff retention and unannounced departures causing business disruption.
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