Mystrika
Cloudstaff is an innovative BPO and call center outsourcing company that uses technology to remove limitations of remote workforces. It fully integrates local and remote teams with services, systems, and processes for control and visibility. Founded in 2011, the company has over 1000 employees.
Cloudstaff is a BPO and call center outsourcing company founded in 2011, headquartered in Sydney, Australia. The company employs over 1,000 staff and focuses on using technology to integrate local and remote teams, providing control and visibility for clients.
Cloudstaff offers services in customer support, BPO, and call centers, with expertise in back office outsourcing, marketing, and telemarketing. The company serves clients in the real estate, financial, and IT industries, as evidenced by client testimonials from companies like Little Real Estate, PieLAB, OzHosting, Craveable Brands, and IT Smart Solutions.
Client reviews on DesignRush are highly positive, with a 4.8 rating from 5 reviews, praising professionalism, efficiency, and high-quality customer service. However, Google reviews average 3.3 from 15 reviews, with several negative accounts citing poor post-signing communication, low staff retention, and misleading claims about a Sydney office. The mixed sentiment suggests potential clients should conduct thorough due diligence.
Portfolio results include a client who integrated 50 support processes nationally and another who increased overall headcount while allowing onshore teams to focus on strategic work. Cloudstaff's technology-driven approach aims to make outsourcing seamless.
Services
- Customer Support
- BPO
- Call Centers
Industries Served
Team Size
Pros
- Multiple clients report high professionalism, efficiency, and dedication.
- Cloudstaff's stable environment enabled integration of 50 support processes for one client.
- Clients note consistently high-quality customer service that exceeds expectations.
Cons
- Multiple Google reviews (1.0 rating) describe poor post-signing communication and lack of support.
- Several clients report very low staff retention and unannounced departures causing business disruption.
Client Review Analysis
Google reviews average 3.3 out of 5, with several clients reporting poor communication and staff retention issues, while a few praise professionalism and efficiency.