Compare Orca vs Contact Centre QA

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Orca

BPO & Outsourced Support Website

Orca is a UK outsourced customer services provider founded in 2010 that delivers phone answering and multi-channel customer service. The agency uses technology and trained teams to handle fluctuating customer demand and support quality service delivery.

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Contact Centre QA

BPO & Outsourced Support Website

Contact Centre QA provides Quality Assurance and Mystery Shopping solutions for multi-channel customer interactions, using UK-based QA executives. The company offers cost-effective, independent monitoring and feedback to improve customer experience, reduce costs, increase revenue, and support regulatory compliance. Founded in 2013, the firm serves companies throughout the UK.

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Feature Comparison

Attribute	Orca	Contact Centre QA
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +4.3 higher	-
Location	Rossett, Wrexham, United Kingdom	Manchester, United Kingdom
Services	Phone Answering Services Call Centers	Phone Answering Services Call Centers
Industries	Property Management Real Estate Housing	Retail Commercial Financial
Pros	Clients praise professional, polite call handlers and responsive account management in Google reviews Long-term client relationships are common, with reviewers citing four to five years of service Reviewers note bespoke call handling screens and reported savings of over 50% versus alternatives	Uses exclusively UK-based Quality Assurance Executives for monitoring Offers bespoke QA services tailored to client needs
Cons	A Google reviewer criticized unsolicited email marketing that was not targeted to their sector	-
Website	Visit Site	Visit Site

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