Mystrika
Contact Centre QA provides Quality Assurance and Mystery Shopping solutions for multi-channel customer interactions, using UK-based QA executives. The company offers cost-effective, independent monitoring and feedback to improve customer experience, reduce costs, increase revenue, and support regulatory compliance. Founded in 2013, the firm serves companies throughout the UK.
Contact Centre QA is a Manchester-based quality assurance and mystery shopping agency founded in 2013. The company monitors and provides feedback on multi-channel customer interactions, using exclusively UK-based Quality Assurance Executives to deliver independent and expert evaluation.
The agency offers cost-effective Quality Assurance and Mystery Shopping solutions designed to help clients reduce costs, increase revenue, grow customer loyalty, improve customer service, and monitor regulatory compliance. Services are bespoke and tailored to each client's needs.
Contact Centre QA provides services to companies throughout the UK, with headquarters located at 221 Ducie House, Ducie Street, Manchester. The team employs fewer than 49 people, and both minimum budget and average hourly rate are available on inquiry.
The agency serves clients across the Retail, Commercial, and Financial industries. Its focus is on delivering flexible, expert, and cost-effective support to enhance the customer experience for UK-based organizations.
Services
- Call Centers
Industries Served
Team Size
Pros
- Uses exclusively UK-based Quality Assurance Executives for monitoring
- Offers bespoke QA services tailored to client needs