Compare 1CallDirect vs ATM Group

Side-by-side comparison of features, pricing, services, ratings and more.

1CallDirect

BPO & Outsourced Support Website

1CallDirect is a call centre in Scotland focused on sales. Founded in 1998, the agency has under 49 employees. It consistently exceeds client sales and customer experience targets.

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Winner

ATM Group

BPO & Outsourced Support Website

ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. The company helps brands deliver better customer experience, stronger retention and measurable commercial outcomes by combining high-performing people with smarter technology, automation and interaction intelligence. Founded in 1997, the agency has over 1,000 employees and serves clients across multiple industries.

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Feature Comparison

Attribute	1CallDirect	ATM Group
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	-	Winner +3.5 higher
Location	Glasgow, United Kingdom	Leicester, United Kingdom
Services	Call Centers BPO Phone Answering Services HR Outsourcing Customer Support	Call Centers BPO Phone Answering Services HR Outsourcing Customer Support
Industries	IT Industry Small Business Industry Fintech Industry	Home & Garden Health Care Entertainment Retail Hospitality Finance Recreation & Travel Software & IT Services Media & Communications
Pros	Consistently exceeds client sales and customer experience targets.	Positive employee culture with internal progression opportunities Strong client service with knowledgeable staff Tech-enabled approach with ATM One platform for interaction intelligence
Cons	-	Some reviews cite poor management and unprofessional staff Concerns about staff using dummy names when representing clients
Website	Visit Site	Visit Site

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