Compare ATM Group vs FirstCall

Side-by-side comparison of features, pricing, services, ratings and more.

ATM Group

BPO & Outsourced Support Website

ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. The company helps brands deliver better customer experience, stronger retention and measurable commercial outcomes by combining high-performing people with smarter technology, automation and interaction intelligence. Founded in 1997, the agency has over 1,000 employees and serves clients across multiple industries.

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Winner

FirstCall

BPO & Outsourced Support Website

FirstCall is a virtual office and call center provider established in 2017 and headquartered in London. Its services include mail forwarding with physical business addresses and live telephone answering in a client's company name.

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Feature Comparison

Attribute	ATM Group	FirstCall
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +1.5 higher
Location	Leicester, United Kingdom	London, United Kingdom
Services	BPO Call Centers Phone Answering Services HR Outsourcing Customer Support Live telephone answering Mail forwarding Virtual office services	BPO Call Centers Phone Answering Services HR Outsourcing Customer Support Live telephone answering Mail forwarding Virtual office services
Industries	Home & Garden Health Care Entertainment Retail Hospitality Finance Recreation & Travel Software & IT Services Media & Communications	All industries
Pros	Positive employee culture with internal progression opportunities Strong client service with knowledgeable staff Tech-enabled approach with ATM One platform for interaction intelligence	Live telephone answering in the client's company name Mail forwarding with physical business addresses Positive Google reviews highlighting responsive, professional, and friendly service
Cons	Some reviews cite poor management and unprofessional staff Concerns about staff using dummy names when representing clients	-
Website	Visit Site	Visit Site

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