Mystrika
AnswerMTI offers continuous call answering 24/7, including nights, weekends, and holidays. The agency handles call forwarding, after-hours calls, and overflow needs. Founded in 1982, it serves small businesses in legal and real estate industries.
AnswerMTI is a call center and phone answering service provider founded in 1982. The agency offers 24/7 call answering, including nights, weekends, and holidays, to help businesses avoid sending callers to voicemail. It handles call forwarding, after-hours calls, and overflow needs for its clients.
The agency is headquartered in Atlanta, Georgia, with an additional location in Virginia Beach, Virginia. It employs fewer than 49 people. Pricing details are not publicly listed; clients must inquire for minimum budget and hourly rates.
AnswerMTI's services include phone answering services and call center solutions. Its areas of expertise cover outbound calling, telemarketing, and virtual receptionist services. The agency also specializes in serving plumbers and property management companies.
The agency primarily serves the legal and real estate industries. Its client types are small businesses. AnswerMTI has worked with clients in healthcare, retail, and hospitality sectors.
Google reviews for AnswerMTI are mixed, with an average rating of 3.4 out of 5 from 12 reviews. Positive reviews highlight professional receptionist service, bilingual support, and help keeping business owners focused on work. Negative reviews cite hidden fees, higher prices, poor customer service, long hold times, and agents who are difficult to understand.
No portfolio or specific client results are listed on the DesignRush profile. The agency's website and social media presence include Facebook, Twitter, LinkedIn, and YouTube.
Services
- Phone Answering Services
- Call Centers
Industries Served
Team Size
Pros
- Dedicated team provides 24/7 call coverage including nights, weekends, and holidays
- Offers bilingual (English/Spanish) virtual receptionist services
- Helps small businesses avoid interruptions by handling call overflow
Cons
- Some clients report hidden fees and higher prices compared to other services
- Customer service quality has declined with long hold times and agents difficult to understand
Client Review Analysis
Mixed Google reviews: some praise professional receptionist and bilingual support, while others cite hidden fees, poor service, and long wait times.