Mystrika
Answering Service Care provides trained customer service professionals who greet callers, perform lead intakes, schedule appointments, transfer calls, and relay messages. The agency serves clients across multiple industries with 24/7 live answering, live chat, and HIPAA-compliant secure messaging.
Answering Service Care, LLC. is a Margate, Florida-based phone answering and BPO agency founded in 1974. The agency provides trained customer service professionals who handle inbound calls, lead intake, appointment scheduling, call transfers, and message relay. It operates 24/7 with live chat, web and mobile app support, and integrates with over 5,000 applications.
The agency employs fewer than 49 staff and does not publicly disclose minimum budget or hourly rates, requiring direct inquiry. Its service offerings include phone answering services, call centers, outsourced customer support, and BPO. Areas of expertise span accounting, back office outsourcing, virtual assistant support, call center operations (appointment setting, B2B, healthcare, inbound/outbound, telemarketing, third-party verification), HR outsourcing with AI, and phone answering services for after-hours, plumbers, property management, and taxi services.
Answering Service Care serves a broad range of industries: construction, legal, health care, real estate, dental, education, recreation and travel, transportation and logistics, corporate services, and software and IT services. Client types include startups, small businesses, medium businesses, and enterprise or corporate organizations. The agency also offers HIPAA-compliant secure messaging, bilingual operators, call recording, spam blocking, and payment IVR.
Google reviews give the agency an average rating of 4.4 out of 5 based on 144 reviews. Positive feedback highlights professionalism, warmth, and long-term reliability, with some clients noting seamless call handling and accurate message relay. However, a minority of reviews report poor communication, delayed or inaccurate messages, and unprofessional interactions.
The agency's portfolio includes examples of legal answering services, home services call answering, and medical answering services, all categorized under appointment setting. Notable clients include Flowers & Foley, UOAA, and HG Consulting. The agency has been featured in press mentions from the Restoration Industry Association, Forbes Business Council, and Franchise Wire.
Services
- Phone Answering Services
- Call Centers
- Customer Support
- BPO
Industries Served
Team Size
Pros
- Industry-trained professionals with over 50 years of experience
- Integrates with 5000+ applications and offers web/mobile app, appointment scheduling, spam blocker, call recording, bilingual operators, and payment IVR
- HIPAA-compliant secure messaging for healthcare clients
- Positive client feedback highlights professionalism, warmth, and long-term reliability
Cons
- Some clients report poor communication, delayed or inaccurate messages, and unprofessional interactions
Client Review Analysis
Mixed reviews; many clients praise professionalism and reliability, but some report poor communication and inaccurate message handling.