Mystrika
AnswerFirst Communications provides 24/7 live answering, virtual receptionist, and call center solutions. Founded in 1998, the company serves over 6,000 businesses globally with a U.S.-based team of 100-249 employees.
AnswerFirst Communications is a U.S.-based call center and phone answering service provider founded in 1998. Headquartered in Tampa, Florida, the company employs between 100 and 249 people and serves over 6,000 businesses globally. It is recognized as one of the highest-rated answering services on Google, with a 4.8-star rating from more than 500 reviews.
The agency offers a comprehensive range of services including 24/7 live answering, virtual receptionist, inbound call handling, appointment setting, healthcare call centers, telemarketing, back office outsourcing, and AI phone answering. Specialized expertise includes after-hours support, property management, and services for plumbers. AnswerFirst Communications tailors its solutions to fit each client's workflows and communication needs.
AnswerFirst Communications serves a wide variety of industries such as corporate services, finance, legal, real estate, health care, software and IT services, insurance, government, and wellness and fitness. Its client base ranges from startups and small businesses to medium businesses and enterprise or corporate organizations. Notable clients include AAMCO, AFLAC, Berkshire Hathaway, Coldwell Banker, General Electric, and Keller Williams.
Google reviews are generally positive, with many clients praising the professionalism, responsiveness, and adaptability of the live agents. However, one negative review cited inconsistent call handling and a lack of management responsiveness. Overall, the agency maintains a strong reputation for reliable, U.S.-based customer support.
AnswerFirst Communications has received several workplace awards from Fortune, including Best Workplaces for Women, Best Medium Workplaces, and Best Workplace for Millennials in 2025. The agency's leadership team includes President and CEO Matt Herron, who has led the company since its founding, and other key personnel overseeing customer service, contact center operations, sales, and IT.
Services
- Phone Answering Services
- Call Centers
- Customer Support
Industries Served
Team Size
Pros
- High Google rating of 4.8 from over 500 reviews.
- Awarded as one of Fortune's Best Workplaces for Women and Best Medium Workplaces in 2025.
- U.S.-based team providing 24/7 live answering and virtual receptionist services.
- Serves over 6,000 businesses globally with tailored call handling.
Cons
- Some clients report inconsistent call handling and poor management responsiveness based on a negative Google review.
Client Review Analysis
Overall positive with a 4.8 rating, though some clients report issues with call handling and management responsiveness.