Ambs Call Center

Ambs Call Center is a family-owned call center agency that has been operating since 1932, providing 24/7 phone answering services and comprehensive call center solutions. The agency is headquartered in Jackson, Michigan, with an additional office in Tampa, Florida. It employs between 100 and 249 people and serves clients across various industries, with a particular focus on small businesses.

The agency offers a range of call center services, including inbound and outbound call handling, telemarketing, virtual receptionist, and message taking. Ambs Call Center also specializes in phone answering services for plumbers and other trades. Its agents are trained to manage customer inquiries, order processing, and provide information about clients' products and services.

Ambs Call Center primarily serves the legal industry, but its client base extends to real estate, retail, automotive, healthcare, and construction. The agency works with small businesses, as well as larger organizations such as Michigan State University, Cadillac, and Federal-Mogul. Client types include companies with under 49 employees up to those with 50-99 employees.

Google reviews give Ambs Call Center a 4.8 rating based on 45 reviews. Clients consistently highlight the agency's reliability, affordability, and responsive management team. One reviewer noted that the agency exceeded expectations by tailoring services to specific needs, while another praised the easy adjustment of on-call schedules and quick email turnaround. Long-term clients have used the service for over 19 years, citing excellent management and customer satisfaction.

DesignRush reviews also reflect strong client satisfaction, with an average rating of 4.7 from five reviews. Clients in real estate, retail, automotive, healthcare, and construction reported improved customer service, increased lead generation, and remarkable ROI. The agency is described as proactive, personable, and quick to act on feedback.

Notable clients include Michigan State University, Cadillac, and Federal-Mogul. The agency has demonstrated results such as helping a real estate firm ensure all callers receive a consistent experience, enabling a floor covering company to capture after-hours leads, and allowing an auto group to have 100% of customer calls answered by a human.